Why do I have to order my necklace chains separately?

Technical reasons. To have automatic fulfillment through our supplier we need to define a separate product page for the chains on our website. We hope to improve this in the future.

Why so long delivery?

The products are made to order. They therefore have to be produced before they are shipped, which adds 8-10 days to the delivery time. Read more here.

Why does it say Shapeways on my package?

Shapeways is our production partner who produces and ships our products to our customers. Read more here.

Will the separately ordered necklace chain(s) fit my pendant(s)?

Yes. Every chain fits every pendant. It is impossible for you to order a chain that cannot be used with your pendant.

I'm not happy with my purchase. What do I do?

We have a 100% money back guarantee, including return shipping. Contact us, or issue a return here directly. To compensate your troubles we can unfortunately only apologize, and do our best to make it up to you. Read more about refunds here.